It has been a long time in the making, but we are now starting to roll out 24/7 support to provide a more convenient service for our customers. In an always-on world, providing round-the-clock support means our service needs to meets customer expectations, and that they can contact us whenever they need us.
Our 24/7 support team is also better equipped to handle support queries sooner than a team that’s only available 9-to-5 because we now have more reps available to tackle our support queue. We have allready seen our 24/7 support First Response Time and Average Resolution Time drop, which means they can respond to our customers quicker.
It also means we can serve and support a global customer base. Offering 24/7 support makes it possible for your company to grow its customer base outside your home region, and with multi regional support, we can also provide local expertise in foreign markets.
In rolling out our 24/7 support we can also facilitate our clients adopting new technology to improve their own support team’s efficiency. We are now able to provide the tools and technology to assist you in increasing your support team’s productivity while bringing on new team members.